BoxTone is the industry’s most widely deployed suite of plug-and-play software modules for Mobile Service Management, used by mobile IT pros and novices alike to proactively optimise and control their diverse mobile environments according to best-practice IT Service Management (ITSM), Mobile User Management (MUM), Mobile Device Management (MDM) and Mobile Application Performance Management (MAPM) principles.

From a single unified management console, BoxTone software is best designed to manage and support the end-to-end mobile lifecyle for your enterprise BlackBerry; iPhone/iPad running on iOS/ iOS 4; Google Android and Windows Mobile devices.

With BoxTone, you’ll have the confidence of a rock-solid mobile deployment built for mobile user- and application-growth, and all the answers before the CIO calls.

BoxTone Mobile Service Management Modules include:

• Asset, Expense & Compliance Management: To unlock critical asset inventory, utilization, lifecycle and compliance information, and quantify ROI by mobile platform 
• Incident Management: To  proactively warn you of pending issues before users call and reduce mobile incident MTTR by up to 80%
• Service Desk Management: To resolve inbound user calls quickly and intelligently, the first time, in <3 minutes
• Problem Management: To identify, isolate and resolve chronic issues across all platform communication links
• User Self-Service: To enable end users to prevent and resolve their own mobile experience issues without having to call IT
• Security Management: To centrally enable mobile users to securely self-provision iPhone and iPad mobile services and deploy enterprise applications while continuously enforcing security and protection of enterprise data

Whether you manage, monitor or support 60 to 60,000 mobile devices provisioned to the BlackBerry Enterprise Server (BES), Client Access Server (CAS) with Exchange ActiveSync or Good mobility platforms, BoxTone has management modules to address your highest priority needs now -- at a minimum cost of entry -- and an integrated software suite to address the challenges to come. 

Use System Center Operations Manager (SCOM) or HP Operations Manager? Our Connectors can push proactive alerts into those holistic monitoring platforms to make them even more effective.

No matter what, our mobile service management experts will help you choose the software modules that not only meet your needs and budget, but that can generate the maximum ROI in the shortest period of time.

Once deployed, BoxTone will help you simplify support efforts, cut time and costs, ensure security and compliance and improve service levels - even as your deployment grows. Not a bad way to get noticed.
 
Benefits can begin immediately and accelerate over the following days and weeks, including:

• Quick recovery of low-use or no-use devices to save wireless costs
• 30-40% Fewer Incidents in first 90 days
• 70-80% Faster Mean Time to Repair
• 70-80% Fewer Service Desk to IT Escalations
• 30-50% Fewer Mobile User to Service Desk Calls
• Knowing what’s happening before the CIO or other VIPs call

 

 

 

 

 

 

Boxtone is available as an enterprise solution or BoxTone Essentials for the medium size company A full list of the Boxtone product features is available from here